Customer Care & Product Info

Every print is made to order. If you’ve added a frame, we’ll hand-frame your artprint, a free of charge service included with every print+frame combination, so it’s ready to hang the moment it arrives.

Please allow up to 4 business days before your package is ready to ship. As soon as your order leaves our studio, you’ll receive an email with tracking details so you can follow your delivery every step of the way.

We accept returns within 14 days after you have received the purchased item. Please note that you will be responsible for the return shipping costs. To initiate a return, please contact us at hello@studioramcph.com. If your return is accepted, we’ll guide you through the process and provide a return shipping label, along with instructions on where and how to send your package.

Items must be returned in their original condition and in the original, undamaged packaging, or a similar protective tube/box.

Return requests are typically processed within 1–3 business days of submission.

For more details, please read our Return page.

We prepare every shipment with care, yet on rare occasions, goods can be harmed in transit. If your item arrived damaged, please email hello@studioramcph.com within 3 business days of receiving the order with your order number and the following photographs:

1. The damaged item(s)
2. The outer packaging (front, back, and any dented corners)
3. Any protective materials inside
4. The shipping label

Notifying us right away helps us resolve any issues as quickly as possible.

If you received the wrong item, please contact us at hello@studioramcph.com within 3 business days of receiving your order. Please make sure to include your order number and clear photos of the item(s) received. We’ll make sure to resolve the issue as quickly as possible.

Unframed prints are wrapped in protective paper and shipped in a sturdy tube. Framed prints are packed in recyclable, protective cardboard boxes for safe delivery.

It’s normal for your print to appear slightly wavy after being rolled during production or shipping. To smooth it out, lay it flat on a clean surface and place a few heavy books on top. Leave it for a day or two, this usually helps the print settle naturally.

Estimated delivery times:

• Scandinavia: 2–7 working days
• Europe: 3–8 working days
• Overseas: 10–14 business days

As we use a sustainable print-on-demand model, please allow up to 4 business days for production before shipping.

For more details, please read our Shipping page.

Some countries may charge import taxes or VAT. These fees are the buyer’s responsibility. Please contact your local customs office for details.

For more details, please read our Shipping page.

All prints are made in Denmark on FSC-certified 230g/m² matte fine art paper — smooth, glare-free, and sustainably sourced.

• A3 and 50×70 cm frames use real glass for a classic display.
• 70×100 cm and 100×140 cm frames use lightweight, shatter-resistant acrylic glass for safety and durability.

Acrylic glass, commonly known as plexiglass, is a transparent thermoplastic material. Acryllic glass has advantages such as lightweight and shatter-resistant, which is why we use it for our larger frames, as it helps prevent any damage or complications.

Our frames are made from FSC®-certified oak wood, available in Natural, Smoke, or Black finishes.

The tone of the wooden frames displayed in our product images is indicative only. As our frames are crafted from natural wood, variations in color can occur between different batches of wood. Additionally, due to the organic nature of wood, the color of the frame may also change over time.

Frames are crafted in two thicknesses, based on size:

• 15 mm (1.5 cm) for A3 and 50×70 cm
• 20 mm (2 cm) for 70×100 cm and 100×140 cm

Thickness is fixed to ensure proper proportion and support.

Yes, when you add a frame to your order, we’ll frame your print by hand — free of charge — so it arrives ready to hang right out of the box.

To protect the plexiglass during shipping, our 70×100cm and 100×140cm frames come with a thin protective plastic film on the surface. This prevents marks or scratches in transit. The film is meant to be peeled off before displaying your artwork.

PRINTED GALLERY BORDER
A white border printed directly around the artwork, creating the look of a passepartout without added materials.

GALLERY BORDER (Passepartout)
A physical paper mat placed around the artwork inside the frame. Precision-cut at a 45° angle, it adds space and visual depth between the print and the glass for a refined, gallery-like finish.

All our frames are fitted with two metal brackets on the back, so you can hang them vertically or horizontally to suit your space.

We recommend using appropriate screws and wall plugs that match your specific wall type for secure installation.

Important
Avoid hanging the frame by the wooden edges. Doing so can cause the frame to bend over time. Always use the brackets provided for proper support.

Our largest size frame(100×140cm) is sealed during production to keep the artwork secure. The back of the frame is sealed directly to the frame itself, meaning the print and plexiglass cannot be removed without possibly damaging the frame.

Due to the size and fragility of the materials, we advise against attempting to open or take apart the frame, as this may cause damage.

We do not offer direct exchanges. If you'd like a different item, simply return your original order and place a new one.

Once we receive and inspect your return, you’ll be notified. If approved, your refund will be processed within 14 days.

For more details, please read our Return page.

Refunds are issued to the original payment method. Processing times vary depending on your bank or payment provider.

For more details, please read our Return page.

Studio Rām is based in Copenhagen, Denmark(EU), where we design and produce all our art prints and frames.