Privacy Policy

Last updated: April 18, 2026

Ram Cph ApS, trading as Studio Rām Copenhagen, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

We take the protection of your personal information seriously and handle personal information in accordance with applicable data protection law.

PERSONAL INFORMATION WE COLLECT

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact details, including your name, billing address, shipping address, telephone number and email address
Order and transaction information, including the products you purchase, return, exchange or cancel, and your order history
Payment information, including payment method details, payment confirmation and other transaction-related information. Payment information is processed securely by our payment providers and Shopify
Account information, if you create an account, such as login details, saved preferences and settings
Communications, including information you provide when contacting us with questions, requests or customer service enquiries
Device and technical information, including IP address, browser type, device type, network connection and other identifiers connected with your use of the Services
Usage information, including how you browse, interact with and navigate the Services, such as products viewed, pages visited and actions taken on the site

HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information:

Directly from you, for example when you place an order, contact us, sign up to receive updates or otherwise provide information to us
Automatically through your use of the Services, including through cookies and similar technologies
From Shopify and service providers acting on our behalf, such as payment processors, fulfilment and shipping partners, analytics providers and technical service providers
From third parties or partners where relevant to the operation, protection or improvement of our Services

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

To provide, operate and improve our Services
To process and fulfil your orders, including payment processing, shipping, delivery, returns and customer support
To communicate with you about your orders, enquiries or account
To personalise and improve your shopping experience
To maintain the security of our website and protect against fraud, misuse and other unlawful activity
To comply with legal and regulatory obligations, including bookkeeping, accounting and tax requirements
To send marketing communications where permitted by law or where you have consented to receive them
To analyse site traffic, usage and performance in order to improve the Services

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information to third parties where necessary for legitimate business purposes and in accordance with applicable law, including:

Shopify, which powers and hosts our online store
Payment providers, to securely process your transactions
Fulfilment, logistics and shipping partners, to prepare and deliver your orders
IT, hosting, cloud storage, analytics and customer support providers who help us operate our Services
Professional advisers, authorities or other third parties where required to comply with law, enforce our terms or protect our rights

We do not sell your personal information for money. If we use advertising or analytics partners that process information for personalised advertising or related purposes, this will be done in accordance with applicable law and your available choices.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify processes personal information in order to provide and improve the platform and related services. Information you submit through the Services may be transmitted to and processed by Shopify and its service providers, including in countries outside the one in which you reside.

To learn more about how Shopify processes personal information, please refer to Shopify’s consumer privacy information and privacy policy.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember your preferences, understand how the Services are used, improve performance and, where applicable, support marketing and advertising activities.

Some cookies are necessary for the website to function properly, while others help us analyse traffic, personalise content or improve the user experience. Depending on your location, you may be presented with cookie choices or consent tools when you visit the site.

If you would like more information about our use of cookies, or wish to make a privacy-related request, please contact us at hello@studioramcph.com.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites or platforms. If you follow such links, you should review their privacy and security policies separately. We are not responsible for the privacy or security practices of third-party sites or services that we do not own or control.

CHILDREN'S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

SECURITY AND RETENTION

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide the Services, fulfil our contractual and legal obligations, resolve disputes, enforce our agreements and comply with applicable law, including accounting and tax retention requirements.

YOUR RIGHTS

Depending on where you live, and subject to applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information
Request restriction of our processing of your personal information
Object to certain types of processing
Request a copy of your personal information in a portable format where applicable
Withdraw consent where our processing is based on consent

To exercise any of these rights, please contact us at hello@studioramcph.com. We may need to verify your identity before responding to your request.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored in or processed in countries outside your own. Where required by law, and where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or other lawful safeguards.

COMPLAINTS

If you believe that we are processing your personal information incorrectly or unlawfully, please contact us first and we will do our best to address your concern.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. For customers in Denmark, complaints can be directed to Datatilsynet by email at dt@datatilsynet.dk or by phone at +45 33 19 32 00.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs or legal requirements. Any updates will be posted on this page together with a revised "Last updated" date.